Contact

For help with RedRouter, email support@redrouter.org. Use this address for account access, API errors, billing questions, security issues and abuse reports.

Support requests

Include your account email, the request ID if available, the model ID, and the time of the problem with its time zone. Describe what you expected and what happened. Include the HTTP status and error code when you have them. Never send API keys, passwords, sign-in links or full payment details. Remove sensitive content from examples.

Documentation and status

Start with the documentation for API setup, errors and usage limits, or the Models page for model prices. If you need service status information about a failed or delayed request, contact support with the request details above.

Billing questions

For a payment or credit question, include your account email, the payment date, the amount and currency, and the invoice or receipt reference if available. Tell us which balance or charge needs review. Do not include your card number.

Security issues

Report a suspected RedRouter security issue privately to support@redrouter.org. Describe the affected page or API, the impact and the steps needed to reproduce it. Share only the evidence needed to explain the issue, and avoid including another person's private data.

Abuse reports

Send abuse reports to the same support address. Include relevant request IDs, dates and a description of the activity. Explain how it relates to RedRouter and link to public evidence where possible. The Terms of Service describe acceptable use, and the Privacy policy explains data handling.